100% Satisfaction Guarantee 

We want every single interaction you have with Canada Toner to be quick, easy and trouble-free. However, in the unlikely event that you do have an issue, Everything we sell is covered by our 100% Satisfaction Guarantee.

180 Days warranty on everything

Disclaimer :

Apple, Brother, Dell, HP, IBM, Lexmark, Samsung, Canon, Epson, Xerox and other manufacturer brand names and logos are registered trademarks of their respective owners. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility.

WARRANTY INFORMATION

CanadaToner.ca offers a 100% satisfaction guarantee on all of our compatible and remanufactured ink and toner products. All products which, are manufactured for and or sold by CanadaToner.ca have been made using the finest quality materials. We insure your complete satisfaction and savings, guaranteed on our compatible toner cartridges!

If you are not satisfied with your purchase of compatible toner cartridges, you may return the products within 30 days of purchase for a replacement or refund. Please note that shipping charges are non-refundable. Please check our Return Policy for more information regarding our return policies and procedures for returning un-used and defective products.

WARRANTY REPLACEMENT

1- Compatible Products

CanadaToner.ca will replace defective compatible products free of charge if the products are returned within 180 days / 6 Months  of the original shipping date. All products that are returned under warranty will be inspected prior to replacement approval. We will not accept returned products that exhibit evidence of tampering or physical damages due to customer use. Also we will not accept toner cartridges as defective if more than 50% of the toner powder has been used.

Replacement Options:

Customers can select one of the following methods of replacing their products: 

A- Get your return authorization number, return your product, and we will ship your replacement free of charge after receiving and inspecting your returned products.

B- If you urgently need your replacement, you can select to purchase the replacement product at full charge and we will credit your original purchase after inspecting your returned product.

2- Original Repack Products:

We offer  One year warranty on our state of Art Original Repack toner - These are Made in Canada Products , they have the privilege of an extra 6 months of warranty than the Chinese Compatible products  - Made by using Original components by Canadian Hands in Canada - Tested , 

Replacement Options:

Customers can select one of the following methods of replacing their Original Repack  products: 

A- Get your return authorization number, return your product, and we will ship your replacement free of charge after receiving and inspecting your returned products.

B- If you urgently need your replacement, you can select to purchase the replacement product at full charge and we will credit your original purchase after inspecting your returned product.

3- Original OEM Products

Warranty for defective OEM (Original Equipment Manufacturer) products will follow the warranty policy of the original manufacturer. 

We DO NOT accept return of  OPENED Original  OEM products which is ordered by mistake.

All detail information of manufacturer's warranty are available on their website. Their warranty will not cover any damages that is caused during installation.

Please check the following list for their contact information:

Brother Canada                      1-877-276-8437   https://www.brother.ca/en

Canon Canada                         1-800-652-2666  https://www.canon.ca/en/consumer

Dell Canada                             1-800-387-5757  https://www.dell.com/en-ca

Epson Canada                         1-562-290-5304  https://epson.ca/

IBM Canada                             1-866-880-2765  https://www.ibm.com/ca-en

Konica-Minolta Canada        1-877-986-9898   https://www.konicaminolta.ca/ca-en/

Kyocera Mita Canada            1-877-326-7976  https://www.kyoceradocumentsolutions.ca/

Lexmark Canada                    1-800-539-6275  https://www.lexmark.com/en_ca.html

Okidata Canada                      1-800-654-3282   https://www.oki.com/us/printing/

Panasonic Canada                  1-905-238-2420    https://www.panasonic.com/ca/

Pitney Bowes Canada            1- 800-672-6937  https://www.pitneybowes.com/ca/en

Ricoh Canada                          1-888-742-6417  https://www.ricoh.ca/en

Samsung Canada                    1-800-726-7864    https://www.samsung.com/ca/support/category/computing/printer/

Sharp Canada                          1-905-568-7140    https://sharp.ca/en/

Xerox Canada                          1-800-939-3769   https://www.xerox.ca/en-ca

Disclaimer :

Apple, Brother, Dell, HP, IBM, Lexmark, Samsung, Canon, Epson, Xerox and other manufacturer brand names and logos are registered trademarks of their respective owners. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility.