Frequently Asked Questions
How can I contact Canada Toner?
Canada Toner is an online retailer serving customers across Canada.
You can shop online at www.canadatoner.ca.
For customer service, product questions, or order-related issues, please email:
You can also call us at:
1-855-537-6663
For detailed product or order issues, email is usually the best option because you can include your order number, item number, pictures, screenshots, error messages, or other information that may help us assist you.
Do you have a physical retail store or offer pickup?
Canada Toner operates as an online retailer and does not operate a physical retail store for customer purchases.
Customers can search for products and place orders directly at:
Our online model allows us to offer competitive pricing and fast shipping across Canada.
How much does shipping cost?
Standard shipping is a flat fee of $14.90.
Qualifying orders over $150.00 receive FREE SHIPPING.
For northern or remote territories, special shipping charges may apply. Please contact us at 1-855-537-6663 or [email protected] for a shipping quote.
Some expedited or special shipping services may also involve additional charges.
How quickly will my order ship?
Orders placed before 1:00 PM Eastern Time normally ship the same business day.
Orders placed after the cutoff, on weekends, or on statutory holidays normally ship on the next business day.
Most orders within normal delivery areas arrive approximately 24 to 48 hours after shipment, although delivery times can vary depending on the destination, carrier, weather, holidays, and other transportation conditions.
Shipping and delivery times are estimates and are not guaranteed unless a specific guaranteed service has been arranged.
Can I track my order?
When tracking information is available, customers can use it to follow the shipment after the order has been processed.
If you have a question about an existing order, please email [email protected] and include your order number.
Do you accept COD orders?
No. Canada Toner does not process Cash on Delivery (COD) orders.
Orders should be placed and paid through the available payment methods on our online store.
Do you sell OEM cartridges?
Canada Toner's primary focus is new compatible toner cartridges, which offer customers an alternative to original equipment manufacturer (OEM) cartridges.
Product type is identified on the applicable product page.
What is a new compatible toner cartridge?
A new compatible toner cartridge is a cartridge manufactured by a third party for use with a compatible printer model.
It is made as a new cartridge rather than being a used OEM cartridge that has been remanufactured or reconditioned.
Compatible cartridges are designed to provide customers with a more economical alternative to OEM cartridges while maintaining reliable printing performance.
Always check the product listing and printer compatibility information before ordering.
If you are unsure about compatibility, please email [email protected] with:
- Your printer make and model
- The Canada Toner item number or cartridge number you are considering
- Your specific question
Our team can review the information before you place the order.
Will using a compatible cartridge affect my printer warranty?
Compatible cartridges are designed for use with the printer models identified as compatible.
However, printer warranty terms are established by the printer manufacturer and can vary.
If you have a specific concern about your printer manufacturer's warranty, we recommend reviewing the manufacturer's current warranty terms.
I would use this wording instead of the old statement citing Section 77 of the Competition Act unless we separately verify that legal claim.
What happens if my cartridge is defective?
Canada Toner provides 180-day / six-month warranty support on eligible products.
If you believe a cartridge is defective, please email us at:
Include as much information as possible, such as:
- Your order number
- The cartridge or item number
- Your printer make and model
- A clear description of the problem
- Any printer error message
- Photos or screenshots when helpful
This information helps our team identify the issue and determine the appropriate warranty solution.
For qualifying defective items covered by warranty, Canada Toner may provide a free return or replacement according to the applicable warranty process.
Please do not discard a defective cartridge if a return is required.
My cartridge is not printing properly. Does that automatically mean it is defective?
Not necessarily.
Printing problems can sometimes be related to the printer, installation, printer settings, firmware, maintenance, or other factors.
Please send us the printer model, cartridge information, error message, and any relevant pictures or screenshots so our team can review the issue before determining whether the cartridge is defective.
This is better than the old FAQ telling customers to clean their printer first, because that language could sound as though we are blaming the customer before investigating the problem.
Why are Canada Toner's prices competitive?
Canada Toner specializes in printer cartridges and operates primarily online.
This business model helps reduce the overhead associated with traditional retail locations and allows us to offer competitive pricing while serving customers across Canada.
We also work with suppliers and fulfillment locations across Canada to help provide efficient service.
Do you offer quantity discounts?
Yes. Eligible products may have automatic quantity discounts of up to approximately 7% when purchasing multiple quantities of the same item or qualifying combinations.
Applicable quantity pricing is displayed on the product page when available.
Do you have a Rewards Program?
Yes.
Customers are encouraged to create an account at www.canadatoner.ca before placing their orders.
Eligible paid orders may earn approximately 2.5% to 3.5% in Rewards, depending on order volume and applicable program rules.
Creating an account also makes it easier to manage future purchases and take advantage of applicable customer benefits.
Do you offer promotional discounts?
Canada Toner periodically sends promotional offers and discount coupons by email.
Promotional emails are generally sent approximately once or twice per month, and some promotions may offer discounts of up to an additional 10%, depending on the promotion.
Promotions are not always available and specific coupon terms may vary.
Creating an account and subscribing to applicable communications is the best way to receive these offers.
Why should I create an account?
Creating an account at www.canadatoner.ca allows you to:
- Earn applicable Rewards on eligible purchases
- See applicable quantity discounts
- Receive periodic promotional offers
- Make future ordering easier
- Maintain your online purchasing information in one place
You can create your account before placing your first order.
What areas of Canada do you serve?
Canada Toner serves customers throughout Canada, including:
British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador.
Shipping to northern, remote, or special-service areas may require an additional shipping quote.
