Shipping

Canada Toner – Shipping Policy

Flat Rate: $9.95 CAD for all orders within Canada.
Free Shipping: Available on orders over $100 CAD (before tax), shipped via ground courier with tracking and email notifications.
Delivery Time: 1–5 business days.
Same-Day Shipping: Orders placed before 12:00 PM EST (Mon–Fri) typically ship the same day.

We ship from multiple warehouses to ensure fast delivery:

Canada: Montreal (QC), Mississauga (ON), Vancouver (BC)
USA (for US orders only): New York, Houston, Los Angeles, Dallas, Atlanta, Fort Lauderdale

90% of orders are processed and shipped the same business day.
Orders placed after 1:00 PM on Fridays or during weekends/holidays are processed on the next business day.
Expect delivery within 1–5 business days, depending on your location.

Please note: High volume during promotional periods may cause 24–48 hour delays.

Special shipping fees may apply to:

Northwest Territories
Remote areas in Yukon, Alberta, British Columbia, Manitoba, Saskatchewan, New Brunswick, Newfoundland, Prince Edward Island, Quebec, and Ontario
Farms, PO Boxes, General Delivery Addresses

For a shipping quote, contact:
1-855-786-1570 | ?? 1-855-537-6663
[email protected]

Tracking Numbers: Sent via email after shipping. You can also log into your account at www.canadatoner.ca to track your order.
Tracking Not Working? Please allow 1–2 business days for carrier updates. If no information appears after that, contact our support team.
Split Shipments: Orders may arrive in multiple boxes, especially if sourced from different warehouses or based on size/weight restrictions.

Damaged Deliveries:
- Report within 5 business days.
- Email photos of the damaged packaging and item to: [email protected].
- We will file a claim with the courier and replace the product at no cost.
Missing Items:
- Check your packing slip and tracking numbers.
- Inspect all packaging thoroughly for small items.
- If still missing, email [email protected] or call us.
Duplicate Orders:
- If you suspect a duplicate order, contact Customer Service immediately.
- We allow returns for duplicate shipments with a full refund, less shipping charges.
Shipping Claims Window:
- Claims for missing items or incorrect deliveries must be made within 3 days of delivery.

No Pickups Available:
Due to our automated logistics system, local pickup is not available.
International Shipping:
We do not ship internationally — shipping is limited to Canada and the USA.
COD Orders:
Cash on Delivery (COD) is not available due to high handling costs.