Canada Toner – Shipping Policy
Standard Shipping Terms
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Flat Rate: $9.95 CAD for all orders within Canada.
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Free Shipping: Available on orders over $100 CAD (before tax), shipped via ground courier with tracking and email notifications.
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Delivery Time: 1–5 business days.
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Same-Day Shipping: Orders placed before 12:00 PM EST (Mon–Fri) typically ship the same day.
Warehouse Locations
We ship from multiple warehouses to ensure fast delivery:
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Canada: Montreal (QC), Mississauga (ON), Vancouver (BC)
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USA (for US orders only): New York, Houston, Los Angeles, Dallas, Atlanta, Fort Lauderdale
Shipping Times & Order Processing
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90% of orders are processed and shipped the same business day.
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Orders placed after 1:00 PM on Fridays or during weekends/holidays are processed on the next business day.
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Expect delivery within 1–5 business days, depending on your location.
Please note: High volume during promotional periods may cause 24–48 hour delays.
Remote, Rural, and Special Location Shipping Fees
Special shipping fees may apply to:
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Northwest Territories
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Remote areas in Yukon, Alberta, British Columbia, Manitoba, Saskatchewan, New Brunswick, Newfoundland, Prince Edward Island, Quebec, and Ontario
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Farms, PO Boxes, General Delivery Addresses
For a shipping quote, contact:
1-855-786-1570 | ?? 1-855-537-6663
[email protected]
Tracking and Delivery Issues
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Tracking Numbers: Sent via email after shipping. You can also log into your account at www.canadatoner.ca to track your order.
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Tracking Not Working? Please allow 1–2 business days for carrier updates. If no information appears after that, contact our support team.
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Split Shipments: Orders may arrive in multiple boxes, especially if sourced from different warehouses or based on size/weight restrictions.
Damaged, Missing, or Incorrect Items
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Damaged Deliveries:
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Report within 5 business days.
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Email photos of the damaged packaging and item to: [email protected].
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We will file a claim with the courier and replace the product at no cost.
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Missing Items:
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Check your packing slip and tracking numbers.
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Inspect all packaging thoroughly for small items.
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If still missing, email [email protected] or call us.
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Duplicate Orders:
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If you suspect a duplicate order, contact Customer Service immediately.
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We allow returns for duplicate shipments with a full refund, less shipping charges.
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Shipping Claims Window:
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Claims for missing items or incorrect deliveries must be made within 3 days of delivery.
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Additional Shipping Policies
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No Pickups Available:
Due to our automated logistics system, local pickup is not available. -
International Shipping:
We do not ship internationally — shipping is limited to Canada and the USA. -
COD Orders:
Cash on Delivery (COD) is not available due to high handling costs.