Shipping

-  Free shipping for orders over 100.00  option is applicable for all orders in Canada  shipped via Ground courier service . with tracking information and email notifications. 

Processing and Delivery Time

90% of orders are processed and shipped same day depending on the queue and volume might be 24 - 48 hours delay during rush times. Once Order  processed the delivery time can take from 1-5 business days depending on where you are located .(Please note our warehouse is only open from Monday to Friday 9:00 AM to 5:00 PM.) Orders placed over the weekends will only be processed on Next Business day.

All our products on-line are stored in warehouses. Once any order has been made online and paid by credit card or PayPal, we will ship on the same day directly from our warehouses if an order be placed before 12:00 PM. The delivery usually takes 24 - 48 hours, maximum 4 - 5 days to some remote locations or cities.

We are open and fully functional as well as our efficient carriers during our business hours. Unfortunately no pickups will be possible, using the cost efficient and fast delivery automation process.

*Orders placed over the Holidays and special Promotional Events can extend the processing and shipping time.

Our main warehouses is located in (Canada) Montreal, Quebec , Missausaga , Ontario , Vancouver , BC .

Depending on where you are located as well as the item availability, this will determine the time it will take for your order to be delivered.

Our customer service will contact you for more information if your order may require extra shipping charges depending on the location or size and bulk of the order. We apologize for not being able to accept returns from these selected locations. If you have any problem with your order, please visit my order page from your account or please contact us by 1 855 537 6663  or through the Chat on the website 24 hours message system , Our customer representative will be happy to help!

On average your order will be shipped the next business day with an estimated delivery of 1-5 business days. 

For Northwestern Territories, Some Remote Locations in Yukon, Alberta, British Colombia, Manitoba , Saskatchewan, New Found Land, Prince Edward, Hawai and Alaska  , Some Remote, Rural , Farms , PO. Box and General delivery boxes  ,  Special shipping fees does apply , please call us at  1 855 786 1570 or e-mail to : [email protected] or chat or call 855 537 6663    for a special quote , it depends about the location and the size for the parcel.

Tracking number confirmation will be  sent to your email, or you can also use the online order tracking tool. Login to your account to track your package.

When will my order ship?

We usually ship all our orders the same or next business day. Sometimes, you may expect a slight delay. On average your order will be shipped the same business day. Please note that an order placed on Friday after 01:00 p.m. E.S.T. will be shipped on Monday as we do not ship on non-business days. 

How long will it take after my order ships?

Ground Shipping may take from 24 hours up to 10 business days depending on location. All our orders are shipped from our  Montreal, Quebec , Mississauga , Ontario , Vancouver , BC  /  in USA ( New York , Houston, Los Angeles , Dallas , Atlanta , Fort Lauderdale  warehouses. 

How do I get my order tracking number?

The tracking numbers for each shipped order are automatically e-mailed after shipping. Alternatively, you can check at www.canadatoner.ca your order status. 

My tracking number is not working. What should I do?

Sometimes a package gets separated from its order and does not get scanned by the shipper. Either way, give it a day or two to see if all the items on your order arrive. If you have not received your order in the time given or your tracking number does not display any info after 1 -2 days, please call the courier. If you do not get an answer, we will be happy to assist you. 

What should I do if an item is delivered damaged?

If the item appears to have obvious damage by the courier company, immediately please email us the damaged package and product pictures at [email protected] and we will be happy to assist you and post a claim with Carrier and we will replace the damaged products.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), e-mail our customer service for an order status at [email protected] or call us directly during business hours or leave a detailed message on our 24 hours toll free number: 1 855 537 6663.Duplicated Orders

Most of our orders are approved automatically by a set of filters we have, to make the process faster for customers. Please make sure to contact our Customer Service or Sales Department if you believe your order has been duplicated. Canada Toner will not take responsibility for doubled orders, although you will be allowed to return the duplicate shipment with full refund less the shipping charges if any. 

Missing Items and Shipping Claims

Canada Toner will only accept claims up to 3 days after the package was delivered to your shipping address. 

Why was my order sent in multiple packages when it could have all fit into one box?

 We keep in mind the safety of your packages with regards to weight and size. In some occasions we ship from another warehouse. 

Why did they separate the packages of my order?

Many times when multiple packages are shipped, the courier company may route the package onto another truck due to space issues. It is quite possible that the courier company may separate the packages and deliveries of  the same order. However, they will make every effort to delivery all packages on the same day or 2 consecutive days.

Do you ship internationally?

We do not ship internationally. We only ship within Canada & USA

Can you send my order COD?

Due to high costs associated with COD orders, we cannot ship any orders COD