9.95 CAD Flat fee for all orders in Canada Delivery 1 - 5 Business Days ! Free Shipping for orders 100.00 CAD !
Expedited 1-5 days
85% of orders in ON QC arrive the next working day
- Free shipping for orders over 100.00 option is applicable for all orders in Canada shipped via Ground courier service . with tracking information and email notifications.
Processing and Delivery Time
90% of orders are processed and shipped same day depending on the queue and volume might be 24 - 48 hours delay during rush times. Once Order processed the delivery time can take from 1-5 business days depending on where you are located .(Please note our warehouse is only open from Monday to Friday 9:00 AM to
5:00 PM.) Orders placed over the weekends will only be processed on Next Business day.
All our products on-line are stored in warehouses. Once any order has been made online and paid by credit card or PayPal, we will ship on the same day directly from our warehouses if an order be placed before 12:00 PM. The delivery usually takes 24 - 48 hours, maximum 4 - 5 days to some remote locations or cities.
We are open and fully functional as well as our efficient carriers during our business hours. Unfortunately no pickups will be possible, using the cost efficient and fast delivery automation process.
*Orders placed over the Holidays and special Promotional Events can
extend the processing and shipping time.
Our main warehouses is located in (Canada) Montreal, Quebec , Missausaga , Ontario , Vancouver , BC .
Depending on where you are located as well as the item availability, this
will determine the time it will take for your order to be delivered.
customer service will contact you for more information if your order may
require extra shipping charges depending on the location or size and bulk of the order.
We apologize for not being able to accept returns from these selected locations. If you
have any problem with your order, please visit my order page from your account or please contact us by 1 855 537 6663 or through the Chat on the website 24 hours message system , Our
customer representative will be happy to help!
On average your order will be shipped the next business day with an estimated delivery of 1-5 business days.
For Northwestern Territories, Some Remote Locations in Yukon, Alberta, British Colombia, Manitoba , Saskatchewan, New Found Land, Prince Edward, Hawai and Alaska ,
number confirmation will be sent to your email, or you can also use
the online order tracking tool. Login to your account to track your package.
When will my order ship?
ship all our orders the same or next business day. Sometimes, you may expect a
slight delay. On average your order will be shipped the same business day.
Please note that an order placed on Friday after 01:00 p.m. E.S.T. will be
shipped on Monday as we do not ship on non-business days.
How long will it take after my order ships?
Shipping may take from 24 hours up to 10 business days depending on location. All our orders are shipped from
our Montreal, Quebec , Mississauga , Ontario , Vancouver , BC / in USA ( New York , Houston, Los Angeles , Dallas , Atlanta , Fort Lauderdale
How do I get my order tracking number?
tracking numbers for each shipped order are automatically e-mailed after
shipping. Alternatively, you can check at www.canadatoner.ca your order
My tracking number is not working. What should I do?
a package gets separated from its order and does not get scanned by the
shipper. Either way, give it a day or two to see if all the items on your order
arrive. If you have not received your order in the time given or your tracking
number does not display any info after 1 -2 days, please call the courier. If
you do not get an answer, we will be happy to assist you.
What should I do if an item is delivered damaged?
item appears to have obvious damage by the courier company, immediately please email us the damaged package and product pictures at [email protected] and we will be happy to assist you and post a claim with Carrier and we will replace the damaged products.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), e-mail our customer service for an order status at [email protected] or call us directly during business hours or leave a detailed message on our 24 hours toll free number: 1 855 537 6663.Duplicated Orders
our orders are approved automatically by a set of filters we have, to make the
process faster for customers. Please make sure to contact our Customer Service
or Sales Department if you believe your order has been duplicated. Canada Toner
will not take responsibility for doubled orders, although you will be allowed
to return the duplicate shipment with full refund less the shipping charges if
Missing Items and Shipping Claims
Toner will only accept claims up to 3 days after the package was delivered to
your shipping address.
Why was my order sent in multiple packages when it could have all fit
into one box?
keep in mind the safety of your packages with regards to weight and size. In
some occasions we ship from another warehouse.
Why did they separate the packages of my order?
when multiple packages are shipped, the courier company may route the package
onto another truck due to space issues. It is quite possible that the courier
company may separate the packages and deliveries of the same order. However, they will make
every effort to delivery all packages on the same day or 2 consecutive days.
Do you ship internationally?
We do not
ship internationally. We only ship within Canada & USA
Can you send my order COD?
high costs associated with COD orders, we cannot ship any orders COD