RETURNS of Defective Products For Refund or Replacement :
We accept return of defective items for a replacement or refund within 180 days , Canada Toner Pay the shipping according to the following procedures and conditions :
Please do not ship any product until your
Return Merchandise Authorization is approved.
To obtain an RMA form, please visit your order page from your account page , each order has a button to start and RMA
- or Contact us with your order number :
855-537-6663 or
e-mail : [email protected]
Returns are accepted on compatible and remanufactured items for up to 180 Days from date of purchase subject to conditions listed below.
Please note that we recommend a shelf life of one year on any ink cartridge's and 2 years on any toner cartridges where the performance will be the optimum , after the shelf life time , product components might fail or perform slower than the newer ones.
For Original Manufacturer products please contact the Brand for return procedure , Canada Toner do not handle returns on Behalf of HP , Brother or any of other designated brands. However you may contact us for advise or guidance on how to contact manufacturer, we will be more than happy to help.
Once your RMA has been approved and if the return date is
within 180 Days of the purchase date, you will be receiving an e-mail from Canada Toner a pre-paid shipping label (cost of return label is variable according ot he package size and location). that you have to print and stick on the package. Our return address
and all the information we need including the Order and RMA # will be on the label. Then,
simply drop of the package at the courier company provided on the RMA label.
The RMA number is valid for 10 calendar days from the date
of issue. Please return it promptly to insure timely refund or
replacements.
We refund the returned order , but the shipping fees ( actual shipping fees charged by carrier to send the package , NOT the promotional flat fee or free shipping promotions) , as well as the restocking fees 15% - 25% is applicable , according to the product type. Some Products requires higher restocking fees and some locations require higher shipping fees.
Estimated print yields are not a guarantee of minimum life
and are not covered under warranty or return policy. Actual usage should be
used to establish the life of the supply product in each users specific
application. Many factors, such as print coverage per page, paper type and size,
model type and environmental conditions can affect supply life.
Please note that all returned cartridges must be at least
75% full, otherwise we will not be able to accept them. Unfortunately in our
experience some people have used the entire cartridge and then sent it back
asking for a refund. If a returned cartridge is less than 75% filled we will
notify you by email. If you want the cartridge back we can send it at your
expense, only if it's claimed within 15 days from the date you were notified
RETURNS OF NON-DEFECTIVE COMPATIBLE AND
REMANUFACTURED ITEMS :
If the return date is within 90-days of date of purchase, you can return the items for a full refund (less restocking 15% - 25% fees and the actual shipping charges charged by the carrier at time of order) Canada Toner will not pay for the return shipping but we can organize a prepaid shipping label and carrier pickup to be deducted from refund amount.
The RMA number is valid for
10 calendar days from the date of issue, after this period the RMA will be
closed and cannot be reopened.
If the return date is after 180 Days of date of purchase,
you cannot return the items.
All non-defective products (items ordered wrong, items no
longer needed, printer broke, etc.) must be returned in the original packaging
in as-new condition (unused and unopened). we will issue a refund , but restocking fees 15% as well as the actual shipping fees will be deductible.
All non-defective items must be returned by the customer
at their expense once the RMA is approved (customers will receive an email
confirmation). The RMA number must be written on the outside of shipping box,
not the actual product packaging. if you need our Prepaid shipping label and our carrier to pickup , we will notify the cost , then you can confrim if you wish us to organize the return on your behalf and deduct the cost of the refund amount.
Once your RMA has been approved and if the return date is within 180 Days of the purchase date, you will be receiving an e-mail from Canada Toner a pre-paid shipping label (cost of return label is variable according to the package size and location). that you have to print and stick on the package. Our return address and all the information we need including the Order and RMA # will be on the label. Then, simply drop of the package at the courier company provided on the RMA label.
It is advised to ship via a traceable method such as
FedEx, UPS or Purolator and keep a copy of the tracking number. Please email
the tracking number once available to [email protected] If the package
is lost or not delivered to us, we will not be able to issue the refund .
SHIPPING DAMAGE RETURNS
If you receive a product that is damaged by shipping,
please initiate a return authorization request within 5 business days after
receipt of the package. Do not throw away or alter any of the product and
packaging, we will need a picture of the damage package in the same condition
as it was received in order for us to properly establish that the damage was
due to shipping, and not due to some other cause. We will not accept claims for
shipping damage if any of the packaging or contents have been altered or
discarded. Depending on the original shipping source, we will process the
damage claim in one of two ways:
For some claims, we will have to contact the
shipping company and file a claim to have the shipping company schedule a
pickup and inspection of the package from the customer location.
For some other claims, we will issue a return
authorization number for you to return the package to our returns warehouse,
following the normal return procedure.
After we are able to properly establish that the product
was damaged during shipping, Canada Toner will replace damaged products free of
charge based on return policy.
LOST ORDERS AND WRONG ADDRESSES
If you tried tracking the order via the courier company
and you can’t see a delivery confirmation or other delivery activity, it’s
possible that the shipment is in transit and still out for delivery. If it’s
been more than 10 business days, it’s possible that the shipment is lost in
transit.
If the shipment is lost by the courier company, a claim
has to be filed. Canada Toner will file the claim and continue to follow-up
with the courier company until the shipment is arrived or declared lost. Once
the claim is accepted by the courier company, we will be able to issue either a
replacement at no cost or a refund.
However, when a shipment shows delivered or signed and
shipped to the correct address, no claim can be made and we cannot issue a
replacement or a refund.
If by any reason the shipment is returned to our
warehouse, (the shipping address is incorrect, the shipping method was chosen
incorrectly, the courier is unable to locate the recipient, etc.); we will
contact you via telephone or email to re-confirm the shipping address. Then we
will reship the items to the correct address at your expense.
WRONG ITEMS SHIPPED
Please note that the item codes on the boxes may differ
from the ones on our website. Different manufacturers may use different codes
for the same item. Since the compatible and remanufactured items work in many
printers, it is possible that your printer may not be listed.
If you still believe that you have received the wrong
item, complete the Returns Procedures from my order page or contact us channels.
Once the RMA is processed by our representative we will
send a replacement at no cost to you. You will also receive a pre-paid return
label from the courier company to use in returning the wrong item shipped.
WHEN ARE REFUNDS/EXCHANGES PROCESSED?
Once the returned item/s are received at our location, we
will inspect them and process the refund or replacement. Our normal turn-around
time is 3 business days. Please allow an additional 3-5 Business days to see the credit
back on your credit card statement. Your original method of payment will be
credited after your return is received.